Transforming lives through compassionate care since 2018
In 2018, our founder Sarah Thompson witnessed firsthand the challenges her elderly neighbor faced accessing quality support services. Despite the neighbor's eligibility for assistance, the process was confusing, impersonal, and often inadequate.
That moment sparked a vision: to create a support service that truly puts people first. Sarah, with her background in community services and a heart for helping others, decided to start small – helping just one person at a time, building trust through genuine care and attention.
What began as one person's mission to make a difference has grown into Queensland's most trusted support care provider, but our core values remain unchanged: every person deserves dignity, respect, and the support they need to live their best life.
Our humble beginnings in 2018
To provide exceptional, person-centered support services that empower individuals with disabilities and the elderly to live independently, with dignity and joy, while building stronger, more inclusive communities.
A world where every person, regardless of age or ability, has access to the support they need to thrive, participate fully in their community, and pursue their dreams with confidence.
The principles that guide everything we do
We approach every interaction with empathy, understanding, and genuine care for the wellbeing of those we support.
We honor the dignity, choices, and autonomy of every individual, recognizing their unique strengths and preferences.
We strive for the highest standards in all our services, continuously improving and adapting to best serve our clients.
We conduct ourselves with honesty, transparency, and accountability in all our relationships and practices.
We celebrate diversity and work to create opportunities for everyone to participate fully in community life.
We embrace new ideas and technologies that can improve the quality and accessibility of our support services.
The passionate individuals leading our mission
Founder & CEO
With over 15 years in community services, Sarah founded Able Assist with a vision to revolutionize support care. She holds a Master's in Social Work and is passionate about advocacy for disability rights.
Clinical Director
Dr. Johnson brings 20+ years of healthcare experience, specializing in disability support and aged care. He ensures all our services meet the highest clinical standards and best practices.
Operations Manager
Lisa coordinates our day-to-day operations with precision and care. Her background in logistics and her personal experience as a carer bring invaluable insight to our service delivery.
Senior Support Coordinator
Jacob is one of our most experienced support workers, now leading our coordination team. His 8+ years of hands-on experience and natural empathy make him an invaluable mentor to new team members.
Key milestones in our growth and impact
Able Assist founded by Sarah Thompson with a mission to provide personalized, compassionate support services.
Reached our first major milestone of supporting 100 individuals across Brisbane and surrounding areas.
Adapted services during the pandemic, ensuring continuous support for vulnerable community members when they needed it most.
Became a registered NDIS provider, expanding our ability to serve the disability community with comprehensive support.
Grew our team to over 50 support workers, enabling us to serve clients across South East Queensland.
Received the Queensland Community Care Award for outstanding service delivery and client satisfaction.
Launched our new client portal and mobile app, making it easier than ever for clients to access and manage their support services.
The difference we've made together
Building a brighter future together
As we look to the future, we're committed to expanding our reach while maintaining the personal touch that sets us apart. Our goals for the next five years include:
Bringing our services to rural and remote communities across Queensland
Establishing a world-class training facility for support workers
Leveraging AI and digital tools to enhance service delivery
Whether you're seeking support or looking to provide it, we'd love to have you join our community
